web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Answered

Can I pay a sales return to a customer's contact ?

(0) ShareShare
ReportReport
Posted on by 15

Hi everyone,

In my business, we provide services to my customer's clients.

Sometimes, my customer asks me to reimburse some of their client's expenses. This, as I see it, is a sales return.

In this case, my customer's clients will provide bank account information for a deposit or transfer.

How can I post a sales return payment to the bank account of my customer's client?

Thanks in advance for you answer,

I have the same question (0)
  • Verified answer
    Jarrod Case Profile Picture
    2 on at

    Hi Andres Lesano ,

    Handling credits for customers.

    We have built an extension to do this for another customer before but it depends on how we structure your data. In their scenario it was parent/child related, OR in another instance we had a custom field mapping the client A to child client B/C/D.

    I am assuming you want this because BC can raise the EFT transaction to pay and you can include this on your vendor payment run?

    Alternatively

    You just post a customer credit and pay it manually via a payment journal.

    I hope this has answered you question.

    Thanks JC

    CLICK YES - if I have answered your question today, to help other community members know this is resolved.

    Follow Me/Subscribe - https://www.youtube.com/@learnbusinesscentral 
    Connect with me on linkedin: https://www.linkedin.com/in/jarrodcase/ 

  • Suggested answer
    YUN ZHU Profile Picture
    102,791 Super User 2026 Season 2 on at

    Hi, standard doesn't have this functionality, you have to create a customer first.

    So generally when returning goods (credit memo or return order), you can choose the original customer and the contact person of the end customer.

    pastedimage1672892287276v1.png

    When refunding, you can add multiple banks to the customer, including the end customer.

    These are all methods that do not require customization, and hope to give you some hints.

    pastedimage1672892409357v2.png

    Thanks

    ZHU

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 607 Super User 2026 Season 2

#2
YUN ZHU Profile Picture

YUN ZHU 421 Super User 2026 Season 2

#3
Grigorios Mavrogeorgis Profile Picture

Grigorios Mavrogeorgis 375 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Microsoft Training Manuals

Product updates

Dynamics 365 release plans