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Hi,
I am getting a blank screen after logged in to crm 2015.
Please tell me the solution for this issue..
Thanks in advance
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Does this happen for all users? Does it happen for you on another computer?
My gut feeling is that it's browser related, you might have to do a complete wipe of the browser settings. It might help to clear the cache. Oh, and the obvious support question, have you rebooted your machine?
Regards
Hi Rickard,
Thanks for reply,
i agree that its a browser issue & it happens for all of the users on every computer.
i also found that its working fine when i open the same environment in IE private window.
but from normal IE window it shows me blank screen.
I've seen this in a few different cases.. you'll want to add the site to your browser's trusted sites. it could also be a problem with security profiles. depending on the specific location your personal defaults are set to (for example, if your profile is set to open to dashboards), you may not have permissions to open that default resource. one way to try and track it down is to turn on tracing for crm and review the trace logs for errors. XrmToolBox is a tool that you could use in this instance to change your default settings.
finally, another issue I've seen that can cause this has to do with OnPrem deployments. If you add a CRM user that happens to be the same domain account as the account being used to run the CRM service(s), a problem like this can happen when the CRM user is not a System Admin role.
tracing:
support.microsoft.com/.../2862031
how to install USD
1. download the packages
2. run the package deployer tool and complete the wizard
3. install the 64bit version of USD client
4. once installation is completed the USD client will launch but there will be nothing
displayed
5. login to CRM, go to Settings --> Unified Service Desk
6. Click on "Configuration" and add a new configuration record. name it e.g. Agent
7. after saving the configuration record, scroll down to hosted controls, events and action
calls section. Add all existing available records under 'Hosted Controls', 'Events' and
'Action Calls'. Repeat same action for all other sections on the form (e.g. add all
existing records)
8. Then navigate to Settings --> Security --> Users
9. Select the CRM user you want to use USD for and then select the "Configuration" record created in step 7 to 8 in the USD Configuration Lookup. Save
10. Re-open the USD client installed in step 4 and now it will show all the relevant details e.g. dashboard, search, toolbars, chat window etc
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