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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Call Button Action
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Call Button Action

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Posted on by Dunbar 5

In our current environment when the call button is clicked, the phone application will dial the number requested but a phone call log button open. 

My question, what is the process of opening a different form when this button is clicked?

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Call Button Action

    Hello,

    That depends on what different form you want to open but all you need is Xrm.Navigation namespace.

    If it is an entity form you can use openForm function - docs.microsoft.com/.../openform

    If it is a custom Html/Js WebResource you can use openWebResource- docs.microsoft.com/.../openwebresource

    If it is an external website you can use openUrl - docs.microsoft.com/.../openurl

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