Microsoft Dynamics CRM (Archived)

Your message wasn't delivered because the recipient's email provider rejected it

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Posted on by Community Member

Hi everyone!

I'm using a trial account of CRM Online and I keep getting this message no matter where I send the email.

I've tried both a workflow and out of the box activity and I don't receive the email.

Does anyone know why this happens and how can I fix it ?

Thanks a lot

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Joe Gill on at

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RE: Your message wasn't delivered because the recipient's email provider rejected it

Hi Shak,

You will need to configure your CRM instance for email. In your case you will need a trail version of Office 365 also and configure CRM to connect to that.

technet.microsoft.com/.../mt622056.aspx

An alternative would be to install the Outlook Client and use that

hth

Joe

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Community Member on at

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RE: Your message wasn't delivered because the recipient's email provider rejected it

I have configured correctly the CRM instance with exchange online but still it won't work. No matter where I send the email I always get this error message. If I choose to try send it again it works.

Remote Server returned '550 5.7.501 Access denied, spam abuse detected. For more information please go to go.microsoft.com/fwlink;

It doesn't matter what the body or subject it , I always get this.

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Joe Gill on at

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RE: Your message wasn't delivered because the recipient's email provider rejected it

that sounds like a problem with your office 365/exhange rather than CRM. It seems to be a common 365 problem community.office365.com/.../440138

Joe

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CU21020959-0 2,601 on at

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RE: Your message wasn't delivered because the recipient's email provider rejected it

Apologies for bumping an old post. I'm having the exact same issue regardless of the destination email address

Did you manage to resolve this?

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Community Member on at

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RE: Your message wasn't delivered because the recipient's email provider rejected it

i have sameproblem, CRM online notwork email wen send email

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