When the user runs HR reconcile, they are getting undefined benefit signups on the life insurance for terminated employees only. The other employees are enrolled and appear to be set up the same but only the terminated employees are appearing on the list. What is and undefined benefit signup as opposed to an incomplete? How do they clear these? Thanks!
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They opted for clearing the Temp tables. So far, no complaints. Thanks!
Hi Nola,
This error is indicated this as the code might have been on the Payroll side, you ran a reconcile, but you need to "define" the life insurance on the HR side and at this point for all the terminated employees I'm not sure you want to do this.
The employees on the report have the benefit in payroll (Cards | Payroll | Benefit) but in HR its not broken down between the employee and spouse so it not know if the entire amount is buying for employee, or entire amount is for the spouse or its some how split between the two.
To resolve this you must go to (Cards | HR | Employee Benefits | Life Insurance) and break down the dollar amounts between the spouse and employee and child. Once this is done they will no longer show on the report.
If you have a back up, you can also try this
In SQL delete the contents of the following two files.
HRPBEN01 (HRP Benefit TEMP)
HRPSY01 (HRP Synch Error Log)
These are temporary tables that the reconcile update uses in the process and sometimes the Undefined Life Insurance report populating is a result of problems with these temporary tables.
Thanks
Terry Heley
Microsoft
Nola, can you post a screen shot of the report.
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