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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / iPad opening account T...
Microsoft Dynamics CRM (Archived)

iPad opening account TypeError: null is not an object

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Posted on by Julie Massin 120

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When we open any account on an iPad, we now get this error message:

TypeError: null is not an object (evaluating 'document.getElementById(attributeName).style')

 

What does it mean?
How to fix it?

 

Thanks in advance for your help. 

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  • Verified answer
    Hugo Silva Profile Picture
    Hugo Silva 1,374 on at

    Hi Julie,

    Did you try in other other browser beside the Safari?

    What you could do to test this to put the code so it executes after the elements are defined, either with a DOM ready callback or place the source under the elements in the HTML.

    document.getElementById() returns null if the element couldn't be found. Property assignment can only occur on objects. null is not an object (contrary to what typeof says).

    On the Javascript validate if the attribute name exist first.

  • Julie Massin Profile Picture
    Julie Massin 120 on at

    Thanks Hugo.

    It works fine under Safari.

    The error happens in CRM app only.

    In order to try your suggestions, what's the process to follow in order to edit the code?

    We have not edited codes ourselves yet.

  • Verified answer
    Hugo Silva Profile Picture
    Hugo Silva 1,374 on at

    Hi Julie,

    You need to go to the form and click on the 3 dots and "Edit form", then go to "Form Properties" (the button on the top) -> verify if you have any javascript on the form on load and on save, double click on the file and verify is the there`s any "document.getElementById()" on the code, you should be using something more like (var recordId = Xrm.Page.data.entity.getId(); )

    To read the attribute you should user the XRM, this code "document.getElement" is not support by Microsoft.

  • Julie Massin Profile Picture
    Julie Massin 120 on at

    Wonderful, we'll get on it asap.

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