Skip to main content

Notifications

Announcements

No record found.

Small and medium business | Business Central, N...
Suggested answer

Substitute not getting an email when approval is delegated

(0) ShareShare
ReportReport
Posted on by 323

Hello,

User Approval Setup has been defined as below:

pastedimage1677585351982v1.png

User 1 is sending a Purchase Quote for Approval, an email is sent to User 2 requesting approval. My problem is that if the approval is delegated, User 3 isn't getting an email. 

The response for the "an approval request is delegated" event is "Send approval request for the record and create a notification."

and User 3 Notification Setup is 

pastedimage1677585673084v3.png

Does anybody know why User 3 isnt getting an email?

Thanks

Alejandra

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Substitute not getting an email when approval is delegated

    Hello,

    If you substitute approver ID's with each other, does it work to rule out SMTP issues.

    Thank you.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Verified Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,391 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,445 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans