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Customer experience | Sales, Customer Insights,...
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Deliverability issues on shared IP address

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Posted on by 274
Hi
 
Has anyone else been experiencing deliverability issues via Dynamics. We've had a lot of customers saying they haven't been receiving event/webinar reminder emails, doing a bit of digging into the Dynamics sender IP and it seems they fluctuate pretty wildly, with these being the worst:

https://senderscore.org/assess/get-your-score/report/?lookup=51.140.147.15&authenticated=true
(Has a high volume of Sender Rejected)
 
Went as low as 66 at beginning of the year - and has 'Medium' number of complaints.
 
From previous experience of managing a dedicated IP address anything below 99 concerns me. And anything but low complaints, 0 spam traps etc is also a cause for concern. It doesn't seem they have been added to any RTBL as yet, but feel is only matter of time.
 
I've asked our admin to investigate getting a dedicated sender IP but no idea of costs involved with that.
I have the same question (0)
  • Suggested answer
    Dengliang Li Profile Picture
    Microsoft Employee on at
    Hi,
     
    According to this official document.
     
    For getting a dedicated sender IP, it is recommended that you contact Microsoft Technical Support to find out if you qualify.
    https://admin.powerplatform.microsoft.com/support

    Best Regards,
    Dengliang Li
     

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