Users have sporadic access to Master Notes for Items and PO's.

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I have a client whose users are having a problem accessing Notes in Purchase Orders, Item Master,…. and this is causing problems for the Buyers and storeroom personnel who access / updates the notes. It is random as sometimes they have access and at other times they do not. I asked him if the users having issues are always logging onto the same workstation when they have access vs no access and he said that the users complaining are in offices have an assigned PC / Laptop.

Has anyone experienced this or have any ideas?

Thank you,

Dawn Berard

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Community Member on at

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RE: Users have sporadic access to Master Notes for Items and PO's.

UPDATE - It seems as though the users were having sporadic access because sometimes the notes would open fully and other times they would open at the bottom of the screen yet they couldn't pull it up. I reached out to a consultant who suggested the following:

I am thinking this is a combination of GP and the TS environment. Here is some things to look at

community.dynamics.com/.../87081.aspx

community.dynamics.com/.../dex-ini-switches-my-complete-list.aspx

In the one above check the Dex.ini for this line

NoteWindow=37,37,450,299

Used to save the adjusted window size of the Record Notes Window

If the numbers don't match, make it those numbers. Check both TS1 and TS2.

** I opened the dex.ini files and the numbers were different so I changed them to the number suggested above. As of right now, the client says it is fixed.
Jonathan Fear on at

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RE: Users have sporadic access to Master Notes for Items and PO's.

Sounds like a network issue. I am guessing the OLE path is stored using a UNC path. If GP is not able to get access to that path then it cannot attach or look up notes. I would start by doing some network tracing when the issue occurs.