error: You cannot partially invoice delivery note

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Posted on by Burogster

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Hi,

I have a sales order that was processed and completed thru warehouse management. The work order was closed and is looking ok, but when it comes to invoicing the sales order, we got the error saying: You cannot partially invoice delivery note.

I cannot cancel the delivery note to re-do this order. Can you advise please?

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Burogster 390 on at

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Hi Crispin,

Thank you for your reply. I did try to cancel the delivery note,but i got below error.

The work order and the delivery note shows the correct quantity which is 10.

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Guy Terry 28,924 Moderator on at

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Hi

It's standard validation that I've never seen before; it's perfectly possible to build scenarios where you invoice a lower quantity than you deliver. The validation seems to be linked to the fact that the Items are serial tracked. Are they?

When posting the invoice, can you check the 'Lines' tab, to ensure that the quantities shown match the delivery note quantities?

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Burogster 390 on at

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Hi Guy,

Yes you are right, it is a serialized item. And 10 serial numbers were registered for each items, so I am not sure if that is causing the error.

Hi Crispin,

There was no packing slip printed, only a delivery note.

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Guy Terry 28,924 Moderator on at

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Hi Crispin,

Yes, there are differences between posting a packing slip from the sales order vs the warehouse module. I wrote some of the problems with using the Sales periodic job in WHS scenarios here:

ideas.dynamics.com/.../ID0002277

Behind the scenes, AX is also using different logic to calculate the quantities to packing slip update. It does not use 'Picked' inventory transactions like one might normally rely on in the Sales module. I believe, in some circumstances at least, it is using the quantity on Work lines.

But I don't think this is the reason for the error. The message comes from Tables\InventTrackingRegisterTrans\Methods\associateFinancialJournalTrackingTrans. And you can probably decipher that better than me!

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Guy Terry 28,924 Moderator on at

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Hi C Wee,

It might be that, in your 'Serial-enabled' scenario, you must always post the full delivery note quantity on the sales invoice. Have you tried part-invoicing your serial items before?

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Burogster 390 on at

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Hi Guy,

I haven't tried part-invoicing serialized item before. This is what I have in the lines tab when I tried to invoice it:

I got 10 serial numbers for each of the items.

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Guy Terry 28,924 Moderator on at

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Right. You're using 'Serial in sales process'. It's mentioned here that there are some controls around partial invoicing. However, you don't appear to be part invoicing!

https://technet.microsoft.com/en-us/library/dn497833.aspx

Perhaps, if you don't mind the items appearing on separate invoices, you could try to invoice one line at a time.... might narrow down which is the problematic line. Check that one serial number is not showing twice? Other than vague suggestions, I never came across this problem; sorry. If it we me, I'd be getting it debugged; see if I can identify a scenario that I can reproduce in standard and get logged with Microsoft. But I realise not everyone has easy access to developers.

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