web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Ribbon Menu not displa...
Service | Customer Service, Contact Center, Fie...
Unanswered

Ribbon Menu not displaying on some menus since upgrading from 8.2 on premise to 9

(0) ShareShare
ReportReport
Posted on by Cath@Active 10

This may have been given a definitive answer in another thread, but I've been unable to find a solution.

We upgraded a client from 8.2 on prem to 9 and since doing so they have no ribbon menu in some entities.  Ones spotted so far are on User, Mailbox and Goals.

The missing menu means that they can't create a new record or modify an existing, as no ribbon menu is available, no save etc.

The only workaround I found for "User" was to go into Developer tools in IE and change the emulation to IE 11.  This hasn't resolved the issue for Goals however and even then isn't a satisfactory permanent solution.

If there is a patch to resolve this that would be great.

Any help appreciated.

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    I faced this with few entities, I had to use the Ribbon Workbench to unhide those hidden buttons.

  • Cath@Active Profile Picture
    Cath@Active 10 on at

    Thanks Omar.  I have no menu at all, was that the issue for you, or did you just have missing menu options?

  • Community Member Profile Picture
    Community Member on at

    Oh, I miss understood then, I had missing options only. Are you on the new interface in V9 or not?

  • Cath@Active Profile Picture
    Cath@Active 10 on at

    No they are still on the classic interface, although work will be done in the next few months to create a new App.  It wasn't an issue when it was noticed on Users, but more of a problem now they can't create/update goals.  It is just blank at the top of the screen.  If I use the fix above by changing the browser version it refreshes and draws a menu, but have noticed that although it is OK for User, it isn't resolving (albeit temporary) the Goals screen.

  • Community Member Profile Picture
    Community Member on at

    I assume you are running latest version of IE, I know you may not be able to use another browser for corporate reasons, but does the same problem appear on Chrome?

  • Cath@Active Profile Picture
    Cath@Active 10 on at

    I have tried in Chrome, Edge and IE.  I get the issue in all browsers and I can only get the temporary fix to "work" in IE.

  • Community Member Profile Picture
    Community Member on at

    This sounds so weired, but please publish your customization again, seems like other people face similar issues (and the last one in this thread is on v9), I really think a ticket to MSFT support is your best option

    www.crmug.com/.../viewthread

  • Cath@Active Profile Picture
    Cath@Active 10 on at

    Thanks for the link.  Yes that sounds totally the same, and some of these are so old that I am surprised it is still happening.  I will try publishing all, although as this is happening in 3 environments I'm unsure that would make a difference.  I will also try creating a new form and publishing in their dev environment to see whether that helps.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 52 Super User 2025 Season 2

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 36 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans