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Customer experience | Sales, Customer Insights,...
Answered

Lead Score - Email Forwarded

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Posted on by 2

Recently having rolled out our first lead scoring model, I was going through testing to confirm each condition/action pair was working as expected.  It turns out the Email Forwarding was not.  Opens and clicks are working just fine.  Am I missing anything?  I have tried with multiple leads without any success.

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  • Verified answer
    sbtron Profile Picture
    on at

    Was the Email Forwarded using the forward to friend link? Only emails forwarded using that link can be tracked.

    See Email Forwarding section for details -

    docs.microsoft.com/.../insights-glossary

  • cjanow3 Profile Picture
    2 on at

    It was not, I'm not sure why it's so difficult to find a reference page like the one you provided.  Thanks!

  • Trial QA Profile Picture
    30 on at

    cjanow3  From where did you get the second screenshot. Where can i see the actions for a lead that lead to the accumulation of lead score??

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