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Lead Score - Email Forwarded

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Recently having rolled out our first lead scoring model, I was going through testing to confirm each condition/action pair was working as expected.  It turns out the Email Forwarding was not.  Opens and clicks are working just fine.  Am I missing anything?  I have tried with multiple leads without any success.

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  • Trial QA Profile Picture
    Trial QA 30 on at
    RE: Lead Score - Email Forwarded

    cjanow3  From where did you get the second screenshot. Where can i see the actions for a lead that lead to the accumulation of lead score??

  • cjanow3 Profile Picture
    cjanow3 on at
    RE: Lead Score - Email Forwarded

    It was not, I'm not sure why it's so difficult to find a reference page like the one you provided.  Thanks!

  • Verified answer
    sbtron Profile Picture
    sbtron on at
    RE: Lead Score - Email Forwarded

    Was the Email Forwarded using the forward to friend link? Only emails forwarded using that link can be tracked.

    See Email Forwarding section for details -

    docs.microsoft.com/.../insights-glossary

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