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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Voice - Submi...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Customer Voice - Submitted Response Triggers for follow ups

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Posted on by CR-26071947-0 5
Hi
 
First time posting a question.
 
Trying to use a trigger in a Journey for a reminder follow up on a CV Survey but unable to find CV fields in a trigger even when responses have been received. The following error appears when trying to set up a trigger using;  Customer Voice Response Submitted and Customer Voice Survey Response Submitted fields.   Theses fields in the All Triggers view are showing a 'NotIntegrated' - can anyone advise what this means? Screenshot below.
 
 
"This trigger can't be used with the "When a trigger is activated" option, see screenshot
 
Categories:
Dynamics 365 Customer Voice
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  • Suggested answer
    Daniyal Khaleel Profile Picture
    Daniyal Khaleel 764 Most Valuable Professional on at
    Until Microsoft enables proper integration, you have two viable options:
    Option 1: Use Dataverse trigger instead
    If your goal is to start a follow-up journey when a CV response arrives:
    Create a custom trigger based on Dataverse table changes:
    Table: msfp_surveyresponse
    Condition: Status = Submitted or Completed
    In Customer Insights – Journeys, use “Data change trigger” → When a record is created or updated.
    Add filter rules for specific surveys (e.g., msfp_surveyid.name = 'Customer Feedback Survey').
    This method tracks actual data changes, not Customer Voice events.
    Option 2: Use Power Automate as a bridge
    If you want to use the CV response in a more automated way:
    Create a Power Automate flow triggered by:
    When a Customer Voice survey response is received
    (from the Customer Voice connector)
    In the flow, call the Journey API (or Dataverse operation) to trigger your follow-up journey or email reminder.
  • CR-26071947-0 Profile Picture
    CR-26071947-0 5 on at
     
    Thank you very much for your prompt response, we will definitely try Option 1 to start and see how that goes.  The integration between CV and CIJ hasn't been explained to us so that was the missing link.
     
    Have a great day.
     
    Christine

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