Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

CRM 2015 Case Status Change fails due to SLA

Posted on by 425

Hi,

We have SLAs on case entity, i have written a workflow which changes the status of the case on certain condition is failing with below error

TimeTrackingCacheLoader Operation encountered some errors {0}, see log for more detail.

We are in UK region, followed the below thread, updated the regional settings of the service account used for CRM app pool to United States on our front end box, but with no luck.

https://community.dynamics.com/crm/f/117/t/129027

Any ideas, much appreciated.

Thanks

*This post is locked for comments

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans