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Customer experience | Sales, Customer Insights,...
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I'm not able to create trial account in Dynamics 365.

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From yesterday I'm trying to create a trial account but without success (probably 10 attempts).

1. I follow the steps on this link  MS signup page.

2. When I reach the page with "Save this info. You’ll need it later." I click Set Up button.

3. Usually, I'm redirected to the new account where I can set my apps, settings, etc.

But now I'm redirected to login.microsoftonline.com page, where I'm asked for account (work or personal) and password. If I try to log in with the newly created account (as personal) I receive an error "That Microsoft account doesn't exist. Enter a different account or get a new one.".

If I use http://home.dynamics.com/ I can log into the new account, but I'm facing modal dialog saying "Getting everything ready…". I'm not able to do anything while this dialog is present. This takes more than 10 mins. After all I receive another error message "It looks like something went wrong." with details: "{"error":{"code":"AppRefreshJobTimeout","message":"Consumer apps provision job '*GUID*' has timed out."}}".

Am I doing something wrong or this is some kind of Dynamics problem?

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  • Community Member Profile Picture
    on at
    RE: I'm not able to create trial account in Dynamics 365.

    Thank you very much Shaina!

  • Verified answer
    Shaina Profile Picture
    on at
    RE: I'm not able to create trial account in Dynamics 365.

    Hi Hristo, 

    Could you please try creating a trial in trials.dynamics.com by following the steps below: 

    -Navigate to trials.dynamics.com

    -Select 'Sign up here'. 

    pastedimage1591360881062v1.png

    -Select 'No, continue signing up'. 

    pastedimage1591360956258v3.png

    -It then takes you to another page, where in you can enter your email address. If the email address already exists then it will ask you to either continue using the same or create a new account and since you're opening a new trial in a new tenant, you can choose to create a new account. 

    pastedimage1591361295780v5.png

    -After completing steps 1,2 and 3 click 'Let's go' on step 4. 

    pastedimage1591361530427v6.png

    -It will take you to the final page of the set up where in you can choose the modules required and complete the set up. 

    pastedimage1591361590521v7.png

    Hope this helps!

    Regards,

    Shaina

    Please mark this as verified, if it was helpful.

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