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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Trigger a Power Automa...
Customer experience | Sales, Customer Insights,...
Answered

Trigger a Power Automate Flow on Email link clicked

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Posted on by QS-29051012-0 35
Hi,
 
I can't seem to be able to trigger a Power Automate flow when a contact clicks on a link in an Email (from Outbound Marketing).
The trigger is /When a row is added, modified or deleted/ for the table /Email Events/. No filters. The flow nevers get triggered when manually clicking on email links, however in the Customer Insight Application I do see that the email is indeed opened and clicked.
 
I then checked if the table /Emails Events/ actually gets populated on email click, but nothing seems to be logged there.
 
Does anyone plase know how I can trigger a flow when a contact clicks on a link?
 
Best regards,
Quentin
 
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    You can use the When an action is performed trigger to trigger the flow.
     
    In my testing, I successfully got the email where the link was clicked and the Journey where that email was located.
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     
  • QS-29051012-0 Profile Picture
    QS-29051012-0 35 on at
    Thank you Dengliang Li, works like a charm (it does take few minutes to get triggered but it's very fine).
    Do you know how we can access the original URL? The target URL is the transformed URL, and I was hoping I could access the URL parameters.

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