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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Twilio vs TeleSign
Service | Customer Service, Contact Center, Fie...
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Twilio vs TeleSign

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Posted on by Dynamics Consultant 20

I am looking to integrate SMS and Dynamics 365 Customer Service Omnichannel. Has anyone integrated Twilio or TeleSign with Omnichannel. Why did you choose one over the other?

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  • Community Member Profile Picture
    Community Member on at

    Hi Partner,

    The following links provide the setup process with Twilio and TeleSign respectively:

    Configure an SMS channel for TeleSign | Microsoft Docs

    Configure an SMS channel for Twilio | Microsoft Docs

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

  • Dynamics Consultant Profile Picture
    Dynamics Consultant 20 on at

    I was asking, do you prefer Twilio or TeleSign as an SMS provider?

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