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Microsoft Dynamics CRM (Archived)

Getting error on default dashboard/home page launch.

Posted on by Microsoft Employee

Hi,

I facing error dialog with below content while CRM dashboard open, i have not made any changes in dashboard configuration. Is there any way to solve it.?

Microsoft Dynamics 365 Error Report Contents

<CrmScriptErrorReport>
<ReportVersion>1.0</ReportVersion>
<ScriptErrorDetails>
<Message>Uncaught TypeError: Cannot read property 'appendChild' of null</Message>
<Line>116</Line>
<URL>/_static/_common/scripts/jquery_ui_1.8.21.min.js?ver=-1473874969</URL>
<PageURL>/workplace/home_dashboards.aspx?pagemode=iframe&sitemappath=SFA%7cMyWork%7cnav_dashboards</PageURL>
<Function>anonymousr:Cannotreadproperty'appendChild'ofnull</Function>
<FunctionRaw>TypeError: Cannot read property 'appendChild' of null</FunctionRaw>
<CallStack>
<Function>anonymousr:Cannotreadproperty'appendChild'ofnull</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36</BrowserUserAgent>
<BrowserLanguage>undefined</BrowserLanguage>
<SystemLanguage>undefined</SystemLanguage>
<UserLanguage>undefined</UserLanguage>
<ScreenResolution>1440x900</ScreenResolution>
<ClientName>Web</ClientName>
<ClienState>Online</ClienState>
<ClientTime>2017-05-30T10:54:32</ClientTime>
</ClientInformation>
<ServerInformation>
<OrgLanguage>1033</OrgLanguage>
<OrgCulture>1033</OrgCulture>
<UserLanguage>1033</UserLanguage>
<UserCulture>1033</UserCulture>
<OrgID>{C032BC92-1C9E-426A-9165-8B5AB93F0CED}</OrgID>
<UserID>{A9D0AAA1-ECF9-E611-80F7-5065F38B1311}</UserID>
<CRMVersion>8.2.1.185</CRMVersion>
</ServerInformation>
</CrmScriptErrorReport>

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  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: Getting error on default dashboard/home page launch.

    Hi,

    You can disable the Script Error Notifications in Dynamics CRM.

    1. Go to Settings --> Administration.

    2. Choose Privacy Preferences.

    3. Under Select your error notification preferences, choose Specify the Web application error notification preferences on behalf of users, and then select Automatically send an error report to Microsoft without asking the user for permission.

    This will help you to get rid of this error.

    See: http://www.powerobjects.com/2015/02/24/disable-script-error-notifications-dynamics-crm-2015/

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting error on default dashboard/home page launch.

    Google Chrome

    Version 58.0.3029.110 (64-bit)

  • Edison Lai Profile Picture
    Edison Lai 85 on at
    RE: Getting error on default dashboard/home page launch.

    It is very common and may relate to your browser, What happen if you create a new blank dashboard, still got the error? What is your browser version?

  • ashlega Profile Picture
    ashlega 34,475 on at
    RE: Getting error on default dashboard/home page launch.

    Hi,

     there is a similar thread here:

    community.dynamics.com/.../237337

     no solution, though, only a workaround

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