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ReportI am not able to search through Global Search in CRM Customer Service Hub App.
Please find the screenshot.
Could any one have any idea ?
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I am not able to search through Global Search in CRM Customer Service Hub App.
Please find the screenshot.
Could any one have any idea ?
Hi,
We also had the issue and after the fix we noticed that our DB capacity has increased from 8 GB tot 22 GB for the relevance search entity. On our side we have not changed anything to the fields / entities part of the relevance search.
I logged a ticket at support but they state it is "normal behavior" because of data maybe not being indexed properly before. But this seems strange as we never had issues before with the search.
Any one else with the search issue also experienced a big increase in DB capacity?
Kind regards,
Ward
Hi,
Its a known issue from our side and the fix has been deployed in your region. Please confirm is it working or not?
Regards,
Venkatesh N
A quick call with Support fixed the issue for us:
If you do nothing, this will be fixed by a process that the engineering team has started and is currently being rolled out, but it might take some time to reach your environment.
What we did is to disable and re-enable the Relevance Search (Power Platform admin center -> select your affected environment -> settings -> search for "relevance"), which will result in the search engine being reprovisioned. You can check that through <environment url>/api/search/v1.0/status , it should report status as provisioned once it's fixed.
Could you please let me know once you get any resolution.
Thanks
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