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How to create Assignment rules for leads or other entities?

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Posted on by Community Member Microsoft Employee

Hi,

I would like to Assign the leads to users automatically based on rules.so how to create the Assignment rules for leads or any other custom entities?Please suggest me.

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Nishant Rana 55 Microsoft Employee on at

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RE: How to create Assignment rules for leads or other entities?

Just make sure entity has both Activities and Queue enabled.

docs.microsoft.com/.../entity-channel
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Jeevarajan Kumar 747 Most Valuable Professional on at

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RE: How to create Assignment rules for leads or other entities?

Hi Indrasena,

Is it an 'Organization' owned entity? If so, you can't :).

From Hosk:

https://community.dynamics.com/crm/b/crmbusiness/archive/2014/12/02/crm-entity-ownership-how-do-you-decide

Please mark this as a verified answer, if it helps.
ashlega 34,475 on at

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RE: How to create Assignment rules for leads or other entities?

How did you set up that custom entity?

Is it organization-owned? In that case you won't be able to assign it to anyone (neither manually nor through the workflow)
Community Member Microsoft Employee on at

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RE: How to create Assignment rules for leads or other entities?
ashlega 34,475 on at

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RE: How to create Assignment rules for leads or other entities?

Hi,

could you post a screenshot of the workflow that you tried?
Community Member Microsoft Employee on at

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RE: How to create Assignment rules for leads or other entities?

Hi Alex,

I tried.but not able to assign the record to user while create the record in entity.it will comes for only lead entity but i need for custom entity also.
ashlega 34,475 on at

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RE: How to create Assignment rules for leads or other entities?

Hi,

you can always set up a workflow which will be triggered on "create" of new leads..