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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Admin can't assign...
Microsoft Dynamics CRM (Archived)

Admin can't assign account

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Posted on by Rob Pearce 140

One of my users (with the correct permissions) received an "Insufficient permissions" error when she tried to reassign an account.  I double checked her role and the role permissions and saw nothing that should have prevented her.  We are using D365 on-prem.

I tried the following troubleshooting:

  • I tried (as sys admin) to assign the account myself and received the same error. 
  • I confirmed that I was able to assign other accounts without a problem. 
  • I was able to assign the troublesome account to myself, but then could not assign it to anyone else. 

This is a very odd error!

Has anyone heard of this happening before?  Is there an account attribute that locks it from assignment.

Many thanks,

Rob

*This post is locked for comments

  • Rob Pearce Profile Picture
    Rob Pearce 140 on at
    RE: Admin can't assign account

    Excellent! - The account had a child opportunity that had a child record of a new custom entity for which the user's role did not have permissions.  Once the user was granted access to that grandchild record, the account could be assigned.

    Many thanks!

  • Verified answer
    ashlega Profile Picture
    ashlega 34,477 on at
    RE: Admin can't assign account

    Hi,

     is there a log file you can download when you see that error? Usually, that file will have more details about the missing permission (and about the entity for which it's missing).

     Which user are you reassigning that account to? Does that new owner have the permissions (and, also, does that user have permissions for the records that will be re-assigned through the parental relationships on the account?)

  • Suggested answer
    Priyesh Profile Picture
    Priyesh 7,396 User Group Leader on at
    RE: Admin can't assign account

    Make sure the Account is still in Active mode and not Inactive.

    Also, can you share some screenshot is this doesn't help?

    Thanks.

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