web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Microsoft Dynamics CRM (Archived)

Sales Order to Field Services Work Order

(0) ShareShare
ReportReport
Posted on by

Hello all! I am looking at field services and trying to figure out just how exactly I can integrate a Sales Order with a Work Order.

1. Lets say a sales person sells service a, service b and service c. I now want to send my technician out to install the services. I don't see a way to create a work order from the sales order and move the products from the sales order to the work order so the technician knows what service the customer needs installed?

2. Additionally the tech will need to order the parts for the work order which are not part of the same price list as the products/services just sold.

3. Finally if the tech needs to do additional work not on the sales order it looks like he is locked i to the price list that he pulled the parts under.

4. When work order is complete how do I get all the billables to billing so they can bill it?

*This post is locked for comments

I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans