Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / problem with dyn utili...
Microsoft Dynamics GP (Archived)

problem with dyn utilities when installing dyn gp 2010

(0) ShareShare
ReportReport
Posted on by Scott Clark 195

hello,

upgrading from small business financials to dynamics gp 2010. software installed. when runing dynamics utilities we get error  "there was a problem ascertaining product version information microsoft dynamics gp utilites will now exit.  

 the duinstall.lon file gives the following information:

Failure encountered ON 1/17/2011 at 10:38:58 AM.  Error:  Product 0 does not support upgrading from version 9.0.115.
Failure encountered ON 1/17/2011 at 10:38:59 AM.  Error:  Product 1493 does not support upgrading from version 9.0.115.
Failure encountered ON 1/17/2011 at 10:38:59 AM.  Error:  Product 1632 does not support upgrading from version 9.0.115.
Failure encountered ON 1/17/2011 at 10:38:59 AM.  Error:  Product 1878 does not support upgrading from version 9.0.115.

your help will be appreciated

thank

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: problem with dyn utilities when installing dyn gp 2010

    Your partner should be able to provide you with both the SBF to GP tool and version 9.

    Warren

  • Scott Clark Profile Picture
    Scott Clark 195 on at
    Re: problem with dyn utilities when installing dyn gp 2010

    Frank,

    no i did not...i didn't realize i had to. our microsoft partner was well aware of what software when they sold us the one year agreement to upgrade to gp2010 for free.  microsoft support just informed me that i need to go through gp 9 first but that the software is no longer available as of last tuesday. talk about bad timing.  unfortunately, it was never explained clearly before we jumped into it.   any suggestions?

    thanks for your response

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at
    Re: problem with dyn utilities when installing dyn gp 2010

    Did you upgrade from SBF9 to GP9 first?  You can't go straight from SBF9 to GP10 or GP2010.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans