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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / problem with dyn utili...
Microsoft Dynamics GP (Archived)

problem with dyn utilities when installing dyn gp 2010

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Posted on by Scott Clark 195

hello,

upgrading from small business financials to dynamics gp 2010. software installed. when runing dynamics utilities we get error  "there was a problem ascertaining product version information microsoft dynamics gp utilites will now exit.  

 the duinstall.lon file gives the following information:

Failure encountered ON 1/17/2011 at 10:38:58 AM.  Error:  Product 0 does not support upgrading from version 9.0.115.
Failure encountered ON 1/17/2011 at 10:38:59 AM.  Error:  Product 1493 does not support upgrading from version 9.0.115.
Failure encountered ON 1/17/2011 at 10:38:59 AM.  Error:  Product 1632 does not support upgrading from version 9.0.115.
Failure encountered ON 1/17/2011 at 10:38:59 AM.  Error:  Product 1878 does not support upgrading from version 9.0.115.

your help will be appreciated

thank

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  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,623 Super User 2025 Season 2 on at
    Re: problem with dyn utilities when installing dyn gp 2010

    Did you upgrade from SBF9 to GP9 first?  You can't go straight from SBF9 to GP10 or GP2010.

  • Scott Clark Profile Picture
    Scott Clark 195 on at
    Re: problem with dyn utilities when installing dyn gp 2010

    Frank,

    no i did not...i didn't realize i had to. our microsoft partner was well aware of what software when they sold us the one year agreement to upgrade to gp2010 for free.  microsoft support just informed me that i need to go through gp 9 first but that the software is no longer available as of last tuesday. talk about bad timing.  unfortunately, it was never explained clearly before we jumped into it.   any suggestions?

    thanks for your response

  • Community Member Profile Picture
    Community Member on at
    Re: problem with dyn utilities when installing dyn gp 2010

    Your partner should be able to provide you with both the SBF to GP tool and version 9.

    Warren

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