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Microsoft Dynamics RMS (Archived)

Quantity not update correctly at Store Operations Manager

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i had an serialized item that not updated correctly at Store Operations.

Total quantity received is 2 at 2 deifferent PO.

After both quantiy is sold at 2 different transactions, the quantity become 1 instead of 0.

The setting of serial number is adding of serial number at POS is not allowed and serial number is match to the quantity.

The version used is 2.0.116.

i checked the item movement history and can only find 2 PO receiving and 2 sales transactions. This means the quantity is not adjusted manually.

Anyone can advise how this can be happened and how to prevent this to happen?

Thank you.

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  • Shawn Meade Profile Picture
    Shawn Meade on at
    Re: Quantity not update correctly at Store Operations Manager

    Hello Chen,

    Have both purchase orders been received and commited?

    Also the Item Movement report does not show any manual adjustments.  It only shows what has been sold, transfered, or received through the program.

    Since these are serialized items, do you see the serials on the serial tab in the properties?  Has the serial number been sold already?

    Best regards,

    Shawn with Microsoft Retail Support.

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