Dynamics Community Forum Thread Details

Using Power Automate To Assign Contacts

Contacts within our sales structure need to be owned by someone on the sales team. This is both for revenue reporting and marketing purposes. Most contacts can be assigned regionally by State and/or Country.

However, some contacts are assigned based on the Account industry. I've been working on automating the contact owner using Power Automate flows, but during the testing I noticed that two separate conditions can be true, but only one result will occur. In the example below, you can see three condition statements. The first one is Industry or Location and is False, so it goes to the next one which is just Location and it is true, so the contact is assigned to that owner. However the other condition based on account industry and account ownership and is also true. I tested this intentionally so that both conditions would be true. However the second true condition did not trigger a change in the contact owner. I was actually expecting the test to trigger an error, but that didn't happen. So my question is, do flows run in some order? Also, since I'm early in the building of this, should I just keep adding parallel branches or keep cascading down the No branch of the first condition.