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Customer experience | Sales, Customer Insights,...
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Entities can't be cleared if they've been merged.

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Posted on by 6

Hi,

After I run the merged process, I want to update the match order but Customer Insights shows this error and don't allow me to update the match order.

Please let me know how to update it.

Thanks,

Binh.

I have the same question (0)
  • Mukesh Pohuja Profile Picture
    Microsoft Employee on at

    Hi Binh, can you please send the error and your instance id  to CIHelp@microsoft.com 

    thanks

  • truc binh Profile Picture
    6 on at

    Hi Mukesh,

    I sent an email to CIHelp@microsoft.com. There are some errors when sending the email.

    "Couldn't deliver to the following groups:

    C360EngLT@microsoft.com, skudr@microsoft.com"

    Please let me know if you receive the email.

    Thanks,

  • truc binh Profile Picture
    6 on at

    Hi Mukesh,

    Do you have any recommendation for this?

    Is there any solution for undo the merge step or clear data?

    Thanks,

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