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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Entities can't be ...

Customer experience | Sales, Customer Insights,...

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Entities can't be cleared if they've been merged.

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Posted on by truc binh

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Hi,

After I run the merged process, I want to update the match order but Customer Insights shows this error and don't allow me to update the match order.

Please let me know how to update it.

Thanks,

Binh.

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truc binh 6 on at

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Hi Mukesh,

Do you have any recommendation for this?

Is there any solution for undo the merge step or clear data?

Thanks,

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truc binh 6 on at

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Hi Mukesh,

I sent an email to CIHelp@microsoft.com. There are some errors when sending the email.

"Couldn't deliver to the following groups:

C360EngLT@microsoft.com, skudr@microsoft.com"

Please let me know if you receive the email.

Thanks,

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Mukesh Pohuja on at

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Hi Binh, can you please send the error and your instance id to CIHelp@microsoft.com

thanks

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