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Entities can't be cleared if they've been merged.

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Posted on by truc binh

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Hi,

After I run the merged process, I want to update the match order but Customer Insights shows this error and don't allow me to update the match order.

Please let me know how to update it.

Thanks,

Binh.

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truc binh 2 on at

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RE: Entities can't be cleared if they've been merged.

Hi Mukesh,

Do you have any recommendation for this?

Is there any solution for undo the merge step or clear data?

Thanks,
truc binh 2 on at

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RE: Entities can't be cleared if they've been merged.

Hi Mukesh,

I sent an email to CIHelp@microsoft.com. There are some errors when sending the email.

"Couldn't deliver to the following groups:

C360EngLT@microsoft.com, skudr@microsoft.com"

Please let me know if you receive the email.

Thanks,
Mukesh Pohuja on at

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RE: Entities can't be cleared if they've been merged.

Hi Binh, can you please send the error and your instance id to CIHelp@microsoft.com

thanks

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