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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Business Central - Sma...
Small and medium business | Business Central, N...
Answered

Business Central - Smart Phone App

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Posted on by SÖ-17061501-0 230
Hello Dear Community,
 
We have a customer who is using the business central app.
unfortunately he forgot his password so we needed to reset it. 
 
Now he is trying to log in to the app. 
However he can not log in because he is getting an error. 
 
We already told him to deinstall the app and install it again. 
Clear the cache. 
And log in again. 
 
Does anybody have an idea?
 
 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,130 Super User 2025 Season 2 on at
    Moved the question from the Dynamics 365 general to the Business Central forum.
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,130 Super User 2025 Season 2 on at
    Hi,
     
    Can you share what exact error the user gets on his phone?
  • SÖ-17061501-0 Profile Picture
    SÖ-17061501-0 230 on at
     
    This would be the Screenshot of the error: 
     
    The user has shown me a video. When he is trying to log in he is being asked several times to log in. 
    He does enter his credentials several times and at the end gets an error.
     
  • Gerardo Rentería García Profile Picture
    Gerardo Rentería Ga... 25,236 Most Valuable Professional on at

    Hi, good day
    I hope this can help you, and give you some hints.

    How do I resolve Cache error message with Business central mobile app

    Best Regards
    Gerardo

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,729 Super User 2025 Season 2 on at
    If the problem is solved after the user changes the device, it means that the problem is still with his phone.
    It is recommended to try clearing the cache again, or format the phone and try again.
     
    Thanks.
    ZHU
  • Suggested answer
    Sohail Ahmed Profile Picture
    Sohail Ahmed 11,150 Super User 2025 Season 2 on at
    Try clearing cache might resolve your issue
  • Verified answer
    SÖ-17061501-0 Profile Picture
    SÖ-17061501-0 230 on at
    It just needed Time for the activation. Thanks community.

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