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why would a Credit note (on a Sales Order) produce two invoices?

Dear

we had a credit note that was created from an Invoiced Sales Order ,(we created a new blank sales order , and clicked on the SELL>> Credit Note button ) ,now when this Credit Note was invoice it produced 2 invoices ; one in the correct same date of the sales order and another in the current date

this is obviously wrong since we want it to reverse in the same date, but we wanted to investigate why this happened?

now first thing we noticed is that the wrong invoiced credit note had only one item in it which is a "Product" whereas the remaining credit note had all "Service" items inside. very weird ; is this the reason why we got two invoices instead of one

now our issue is only with product credit note,

we also noticed that when the original SO was invoiced, no Cost of goods sold was recorded, and now when we did the credit note (of course) no cost is going to be recorded because of that.

We want to rectify this situation

Original Sales Order need to have Cost - should we run inventory closing to calculate cost for this SO?.
Credit Note needed to be on the same date - so there is no choice for us but to reverse the wrong credit note , and create a new one , correct ?

if you have other ways to do this , please let me know

Hi Silvano,

You are trying to ask so many questions in just 1 post. Also, you may need to reclassify the questions to "Financial Management".

Looking at above, I have the following response:

1. If a sales order has both services and items, then it is possible that 2 credit notes will be created.

2. If the sales order does not have cost of good, then you may wanna check the item model group configurations for the item. It is possible that the items were non-stock items and/or did not have post financial inventory checked.

3. I will suggest to reverse the credit note and the sales order and then try with the correct item model group settings.

Please try above in the test environment before doing anything on live.

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