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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Dynamics GP 2015 Workf...
Microsoft Dynamics GP (Archived)

Dynamics GP 2015 Workflow 2.0 Email issue

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Posted on by jbasinc 187

We are trying to get Workflow 2.0 in GP 2015 setup and running in our office for demo purposes.  After going through the setup and configuration process everything appears to be working with the exception of the email approvals.  In the workflow setup window we have enabled email for workflow and entered the SMTP credentials.  If I choose the option to send a test email it works and we receive the test email.  We also have selected the option to enable email actions.  Web Services has been installed on the GP server and is running.  When I select the option to Test email action it completes successfully but we don't receive an email indicating that.  We created a Payables Transaction Approval Workflow.  When we choose to submit the email is not generated.  We don't receive any errors.  What am I missing?

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  • jbasinc Profile Picture
    jbasinc 187 on at
    RE: Dynamics GP 2015 Workflow 2.0 Email issue

    Yes that option has been selected..

  • jbasinc Profile Picture
    jbasinc 187 on at
    RE: Dynamics GP 2015 Workflow 2.0 Email issue

    Yes we created an new work flow request.  This in a new install.   We didn't upgrade from a previous version...

  • Peter Muchira Profile Picture
    Peter Muchira 1,912 on at
    RE: Dynamics GP 2015 Workflow 2.0 Email issue

    I guess on the actual workflow step(s), you have ticked the option to "send message".

  • Mick Egan Profile Picture
    Mick Egan 3,561 on at
    RE: Dynamics GP 2015 Workflow 2.0 Email issue

    Did you send a new work flow request. The existing won't email.

  • jbasinc Profile Picture
    jbasinc 187 on at
    RE: Dynamics GP 2015 Workflow 2.0 Email issue

    Updated the table.  Still no email...

  • Mick Egan Profile Picture
    Mick Egan 3,561 on at
    RE: Dynamics GP 2015 Workflow 2.0 Email issue

    Had this problem just recently and the link to this forum question answered by Lance solved my issue for the PO Requisitions.

    Update SY04901 Set Email_Message_Type = 2 Where DEX_ROW_ID = xxx

    community.dynamics.com/.../troubleshooting-workflow-2-0-email-notifications

    Mick

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