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Hi, good morning to everyone. We have been using Celedon Auto Number in a couple of customers with CRM Online and On Premise (single server deployment) with success. However, while working in a project with a customer who has CRM 2016 On Premise in multiple server deployment, I am not able to create any Auto Number rule entry. I always got a message saying the entity does not exists. For example, "incident Entity does not exist". I am aware we need to use the schema name for entities and that those names are always in lowercase and I am totally sure I am entering the other parameters correctly. I tried to use the tool with other entities with the same result. We added some extra code to try to figure out where the problem is located and the log file now shows this:
The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in Faulted state.
Checking the Internet I found that message is sometimes related with problems with the Sandbox service in CRM. I double checked this and I am sure the service is up and running, .Net version is 4.5.2 in CRM servers and there are no weird messages in Event Viewer related to this process. The same customer has a Dev environment which runs in a single server deployment and on that environment Celedon Auto Number works perfectly.
I would to know if some of you have found the same problem with this Solution. Any ideas about how to solve this are really, really much appreciated.
Xavier Villafuerte
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just FYI. The problem was not in the Celedon AutoNumber solution but in the customer infrastructure. SPNs were not configured for the CRM front end server. These articles were really helpful while troubleshooting the issue.
technet.microsoft.com/.../hh699825.aspx
Finally, be sure port 808 is open between front end and back end server. That port is needed for Sandbox service to work fine.
Xavier
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