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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook configuration ...
Microsoft Dynamics CRM (Archived)

Outlook configuration wizard does not ask for credentials

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Posted on by Community Member

A similar problem is reported in so many places but still no real answers.

We have an on premise CRM 2011 system, running against its own AD, so I have a login specifically for CRM for historical reasons.

We are also using Office 365 corporate (.sharepoint.com) and I have a different login for this, which gives me a copy of Office 365 ProPlus 32-bit installed on my local machine.

My local PC uses a local user account so is not part of any domain or workgroup, and my time is internet synced ( yes my DAB radio shows exactly the same to the second time as well)

I am trying to use the configuration wizard to activate the CRM toolbar in a locally installed version of outlook 2013

When I run the configuration wizard and enter the URL I am using in the browser to access CRM all I get is

15:46:23|  Error| Error connecting to URL: http://****/XRMServices/2011/Discovery.svc Exception: System.ServiceModel.Security.SecurityNegotiationException: The caller was not authenticated by the service. ---> System.ServiceModel.FaultException: The request for security token could not be satisfied because authentication failed.
   at System.ServiceModel.Security.SecurityUtils.ThrowIfNegotiationFault(Message message, EndpointAddress target)
   at System.ServiceModel.Security.SspiNegotiationTokenProvider.GetNextOutgoingMessageBody(Message incomingMessage, SspiNegotiationTokenProviderState sspiState)

The PC is windows 7 x64 enterprise, and I have Wif 4.0 installed, SQL compact 4/3.5, and the Credential manager has no CRM or Microsoft credentials in it at all when I start to test, but I am not prompted by the wizard to enter any credentials, so what is it using? It leaves an empty entry in the credentials manager, and even when I update this to have my own login it still fails.

I can access CRM in my browser, and the service URL shows the end point description in the browser as well.

Other staff on the same internal network can use the toolbar, but I cannot get it configured.

I have uninstalled/installed again and again and the problem remains.

I can create an application that consumes the CRM web service end points so its not a firewall issue, and my credentials work for the web services.

The wizard seems to be inventing some credentials to test with and I cannot find a way to force it to ask for my credentials.

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I have the same question (0)
  • Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at

    Hi Andy,

    Are you trying to configure CRM client for outlook outside the domain ? If yes, then please make sure that Claims and IFD is configured on CRM Server because that is the only supported way to configure CRM client for outlook outside the domain.

    I have seen many customers trying below workaround so, if you wish, you can give a try to below steps however, if it doesn't work than you will need to configure IFD on CRM Server.

    Go and add the users credentials to the managed credentials list

    a. Control panel -> Credential manager - > Windows Credentials

    b. Under Generic Credentials, add the Microsoft CRM  URL:  

    with DOMAIN\UserName (the one you are going to configure), and password

    Note: Delete the existing CRM URL, if its already exist there.

  • Community Member Profile Picture
    Community Member on at

    Everyone connects from outside the domain, so we have users who can configure the outlook toolbar, and some who cannot, sitting next to each other on the same LAN.

    We have tried removing the credentials, logging in to CRM via the web and saving our credentials, and combinations around this, but still get the same authentication failed message.

    I have also tried adding generic credentials for the CRM url, but this has made no difference.

    It seems like the wizard is trying to guess domain/credentials from something else on my PC, which will never work.

    How can I get the wizard to ask for credentials?

  • Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at

    To connect CRM with outlook outside the domain, only supported way is to have Claims & IFD configured on CRM Server through Deployment Manager. Can you confirm that Claims and IFD is configured on CRM Server ? If not, than I would suggest to configure it and then try to configure CRM client for outlook.

  • Community Member Profile Picture
    Community Member on at

    It is already configured, and I have 100+ user on the same network who did not have this problem. Its only a handful of users where their outlook clients refuse to integrate with CRM. Some were integrated, and then after a password change refused to reconnect/authenticate

  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at

    Thanks for the information. Can you delete all the generic credentials related to CRM from control panel and then try to configure the CRM with Outlook ? Also, to narrow down this further, can you please check if same behavior appears when affected users try to configure their CRM with outlook on another system ?

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