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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / E-mail to appear in Se...
Microsoft Dynamics CRM (Archived)

E-mail to appear in Sent email

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Posted on by Davor S 140

We have setup: MS CRM Online and Microsoft Email Exchange On-premise 2013
integrated through Exchange Server (Hybrid) profile.

When sending an e-mail form MS CRM, e-mail is not shown in sent e-mail in outlook.
Email is configured to use server-side synchronization for everything.

Is this functionality supported, if yes what needs to be changed in order to support this. 

*This post is locked for comments

  • Suggested answer
    Abarao Bhople Profile Picture
    Abarao Bhople 445 on at
    RE: E-mail to appear in Sent email

    Hello Davor S ,

    Please go through below earlier Community threads.

    https://community.dynamics.com/crm/b/xrmcenter/posts/server-side-synchronization-supported-and-unsupported-scenarios

    also refer below ms links

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/supported-email-service-configurations-server-side-synchronization

    Thank you.

    Abarao Bhople

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