Dynamics Community Forum Thread Details

Hey All,

Hopefully someone can help with this. I am getting the following when installing the Outlook add-in on a Windows 8.1 32bit Machine, Outlook 2016. The most current CRM 2016 add-in is installed. This is for a Dynamics 365 Online tenant.

I already tried a repair and reinstall of the Add-In.

Error log:

11:35:17|   Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging started: 5/3/2017 11:35:17 AM ===
11:35:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
11:35:17|   Info| Client Configuration Wizard Version      : 8.2.0000.0749
11:35:17|   Info| Client Configuration Wizard LanguageID   : 1033
11:35:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:35:17|   Info| Query all rows in profile table
11:35:17|   Info| Outlook is initialized
11:35:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
11:35:17|   Info| Client Configuration Wizard Running Mode : Normal
11:35:17|   Info| Configuration file Type : OnPremise.
11:35:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm..ctor
11:35:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:35:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
11:35:17|   Info| Logon mapi store
11:35:17|   Info| Logon admin service
11:35:17|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:35:17|   Info| Query all rows in msg service table
11:35:17|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
11:35:19|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
11:35:19|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
11:35:19|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
11:35:19|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm..ctor
11:35:19|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown
11:35:19|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer
11:35:19|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
11:35:19|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
11:35:19|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:35:19|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:35:19|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
11:35:19|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
11:35:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
11:35:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:35:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
11:35:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
11:35:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
11:35:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
11:35:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
11:35:24|   Info| Current UTC date/time from windows time server on the internet: 05/03/2017 15:35:26
11:35:24|   Info| Client UTC Date/Time: 05/03/2017 15:35:24
11:35:24|   Info| Difference (in minutes) between client time and actual time: 0.0200170116666667
11:35:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
11:35:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
11:35:24|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
11:35:27|   Info| Error connecting to URL: disco.crm.dynamics.com/.../Discovery.svc Exception: System.IO.FileLoadException: Could not load file or assembly 'Microsoft.IdentityModel.Clients.ActiveDirectory, Version=2.21.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
File name: 'Microsoft.IdentityModel.Clients.ActiveDirectory, Version=2.21.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverAuthority(Uri webEndPointForService)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.DiscoverOAuthUsingBearerChallenge(Uri webEndPointForService, Uri webEndPoint)
   at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProviderForDeployment(Uri endPoint, Uri webEndPoint)
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.ValidateAuthProvider()
   at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.SortAndValidateDeployments()

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].

Getting errors during install of Dynamics CRM Outlook Add-In

Helpful resources

News and Announcements

Quick Links

December Spotlight Star - Muhammad Affan

Top 10 leaders for November!

Community AMA December 12th

Leaderboard

Featured topics

Product updates