The main account does not exist

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Posted on by Johnny

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Hello,

when I create "General journal" with "Account type" = "Customer" and chose a customer it gives me warning message "The main account "" does not exist".

It is happening for several customer accounts.

What and where exactly should I check?

Thanks.

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Vilmos Kintera 46,149 on at

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You or your developers could put a breakpoint in AOT > Classes > Info > add method, and see in the debugger that where does the message come from in the call stack. 99% of the times it will reveal what is missing. Please do not use breakpoints in a Production system.

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Johnny 6,478 on at

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Hi Vilmos,

Is there any specific setup to check if I can't use the debugger?

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Vilmos Kintera 46,149 on at

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There is a specific setup, but we can only do wild guesses, since all AX environments' setup are unique. I am sure someone with more financials knowledge will try to do those guesses at some point.

However, I gave you the ultimate answer on how to typically find such problems and you should be consulting your developers to find it, that is the fastest way.

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Ludwig Reinhard Microsoft Employee on at

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Hello Joni,

Can you check your AR posting profiles and check whether a summary account for your customer has been Setup there? If so, is this account locked / inactive in your COA?

Ludwig

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Pranav Kumar on at

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Hi,

On top of what Ludwig suggested, can you also check if the account number specified in AR posting profile is available in COA structure and all COA structures are active.

Pranav

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Ali Aila 35 on at

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Hello

I am facing the same issue all the accounts appear on the main account and what is in the GL on the Excel matches main detail from general ledger - main accounts. So not sure what the solution is?

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Ali Aila 35 on at

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Hello Microsoft, Any answers to the above, so far no one has managed to give a concrete answer?

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

Please make sure the main account is in account structure and activated .

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Ali Aila 35 on at

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Hi Ramit

It is in the account structure and it is activated that was the first triage. Once I upload the file using CSV it still gives me this error!

what seems to be the issue?

Thanks

Kind Regards

Ali

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi Ali,

Few questions-

Is this MA can be used while creating manual entry in GL?

your csv file is working with other MA or only this MA is giving error?

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