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Microsoft Dynamics CRM (Archived)

New record macros in Microsoft Office Outlook Client

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Hello!

Here's the setup..

  • MS CRM 2016 (8.1.0.359) On Premise
  • Hybrid Server Side Sync with Exchange Online
  • Outlook 2013 and Outlook 2016

From Outlook, on the CRM tab the new Account, Contact and Lead macros do not call a new record form

When users click these macros, nothing at all happens. 

I have tested this on three different computers, all running Windows 10 and two different versions of Outlook (2013 and 2016).

I have tested the user mailbox configuration set to both server side sync and outlook client.

I am able to create these records from the Organization menu in Outlook.

Since this behavior is across multiple users/computers/outlook versions, I am wondering if it is a server setting?

Any feedback is greatly appreciated.

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