POS Task Pad in FP2 does not use correct custom button

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Posted on by Bud Hammerton

I have a custom button that is number 25 and I want to use it in the new POS task Pad feature. When I modify the button and select "Custom POS Button" it always selects button ID 22. Weird thing is that when you push the button in POS you get the output from custom button 32 not 22. I tried changing the button layout and using a different one for the Custom POS Button but they all behave the same way. All the other Task Pad buttons are Tasks and work properly.

Is there anyone else experiencing the same issue, All our machines are on FP2. If we need to move to the new Hotfix, that will not be a problem, but the changelog did not appear to mention anything about this issue.

Bud

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Community Member Microsoft Employee on at

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Re: POS Task Pad in FP2 does not use correct custom button

no id 40 is the internal id of the button as in SQL would show...

SELECT *

FROM CustomButtons

ID = id

number = number you assign...

anyhow assign first taskpad to the custombutton it will still fail...

delete all of buttons..

create one

test one

repeat...

youll find the culprit..

for me it was a external program

what function are you trying to accomplish ?

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Bud Hammerton 60 on at

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Re: POS Task Pad in FP2 does not use correct custom button

This solution does not work. there is still something wrong with the index used in the "Custom POS Buttons". I deleted all the custom POS buttons and then recreated them one by one, starting at location 0. Each button is actually enabled and there are 11 I recreated numbered 0-10. Thje button I want to use in the Taskpad is button number 9, when I select this button in the Taskpad configuration the ID selected is 40. There is no Custom POS Button 40! I am not sure we are both talking about the same thing.
Community Member Microsoft Employee on at

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Re: POS Task Pad in FP2 does not use correct custom button

yes of course...

solution is to DELETE all custom POS objects, AND RECREATE THEM with no holes in the numbers....

EXAMPLE: 1,2,3,4,5,6 etc not 1,5,10,15

this will reassign the index..

IT SEEMS they SKIP one ( i think its external programs...) but to be sure recreate.. i opened a ticket with MS.. but they play ping pong as usual..

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