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custom field on phone call activity

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Posted on by neha singh

i am not able to create custom field of date and time type on phone call activity

can anyone tell me the procedure to create the custom field on phone call activity

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Community Member on at

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Hi Neha,

Settings->Customizations->Customize System

Locate in the list of entities Phonecall entity

Phonecall->Fields->Add New (Enter Name, select type as DateTime, change to Date and Time (default is Date Only))

Phonecall->Forms - open default Main Form

Add new field to the form - Save. Publish.

In list of entities select Phonecall - click Publish

Hope this helps

Vlad

dynamicalabs.com

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neha singh on at

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But while creating new custom field crm throws error

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a33ik 84,331 Most Valuable Professional on at

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Neha,

Can you please post what error do you get and do you use online or onprem?

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Priyesh 7,396 User Group Leader on at

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Can you paste the details of the error here?

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neha singh on at

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Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #4951A76ADetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>82a73d2d-5c8f-4c9b-bc05-788b03cae98d</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Data.SqlClient.SqlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #4951A76A</Message>
<Timestamp>2017-09-27T12:23:41.7518182Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

I am using on-premise

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a33ik 84,331 Most Valuable Professional on at

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Enable tracing - support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm, restart IIS and repeat your scenario to get detailed information about error that appears. That information will appear in trace files.

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neha singh on at

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Thanks Andrew

But my trace file is empty even though I enabled the tracing

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a33ik 84,331 Most Valuable Professional on at

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Have you restarted IIS?

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prt33k 6,907 on at

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Probably you need to look at different folder for the logs - the moment u turn trace on there is huge amount of log generated.

Also, can you try creating attribute from code... something like this:

CreateAttributeRequest createCheckedDateRequest = new CreateAttributeRequest

{

EntityName = "phonecall",

Attribute = new DateTimeAttributeMetadata

{

SchemaName = "new_date",

RequiredLevel = new AttributeRequiredLevelManagedProperty(AttributeRequiredLevel.None),

Format = DateTimeFormat.DateOnly,

DisplayName = new Label("Date", 1033),

Description = new Label("The date ", 1033)

}

};

_serviceProxy.Execute(createCheckedDateRequest);

And see what error you are getting?

Thanks

Prateek

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neha singh on at

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Hi Andrew,

Yes i did..

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