Audit History not Working

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Posted on by Michael Minnekeer

In our CRM the audit history brings back the error message 'SQL Server Error' with the only option of try again and cancel. This is happening for Leads, Contacts and opportunities. Not sure what to do at all.

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Nars 65 on at

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We are also facing the same issue. Please suggest.

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Michael Minnekeer on at

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I just checked which rollup is installed on our CRM server and it is rollup 5, would installing 11 be the first step in trying to fix this as itt should be done anyway?

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Nars 65 on at

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We have already installed rollup 11 but still have the issue.

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Michael Minnekeer on at

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Our Audit history is still broken is there anything I can do?

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peterbecerra 5 on at

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We are receiving the same error message as it relates to Contacts. Any updates?

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Michael Minn 1,214 on at

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Ours magically started working again about 2 weeks ago, we have no idea how it happened.

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Mohammad Atif on at

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can you please enable the platform tracing and capture the detailed error message

Thanks,

Mohammad

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Community Member on at

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We are encountering the same problem with Accounts. Although some accounts will show the audit history, others do not. The error message displayed is the same as the one mentioned above. Any suggestions? We are using CRM cloud-based with the 2013 update.

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Thomas Lampert 210 on at

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Have you looked in your audit history logs? One of our customers has the problem that the audit log serial numbers and the order of the dates does not fit. That means the audit logs are not in the correct order.

Example:

SN From To

1 01/01/2013 04/01/2013

2 01/01/2014 04/01/2014

3 10/01/2013 01/01/2014

...

In this case you're not able to delete an audit log because you have to delete the oldest first which is not possible because of the wrong order of the serial number.

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Community Member on at

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Thank you for your response. The dates seem to be in sync however, I did notice that the last log was from Dec.31/2013 until March 31/2014 but we are only in the month of February. Would that be a problem? What happens when you delete a log, does it delete the Audit History records as well?

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