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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Ax services was unable...
Microsoft Dynamics AX (Archived)

Ax services was unable to log on ( service account password )

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Posted on by Community Member

after installing updates  i am unable to start ax services  and i get the following error 

"service was unable to log on as <domain\username> with the currently configured password due to the following error: 
 unknown user name or bad password."

i am using a service account for ax and i have not set any password for the account , also i can not change the password of a service account .

when i check the properties of the service account it mentions that the password has been changed like 10 days ago .

how dose service accounts password get changed regularly  ?

can i stop them from changing the ?

how dose the service account password updated in database ?

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  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,166 Moderator on at

    You or your IT (Active Directory) admin did not follow MS documentation. The service accounts should be set up in a way that the password does not expire. AX has nothing to do with it, it's just using the account that was provided during installation.

    If your admin needs help in setting not-expiring passwords, a simple web search will help. Or they can ask from an AD forum.

    If the password is changed, you need to update the credentials for the AOS service in the Windows Services form.

  • Community Member Profile Picture
    Community Member on at

    Hello nikolaos ,

    thank you for replying , we can not change service account password from services.msc   the log on tab in properties is grayed out  .

    can we delete the service account and recreate it again with the same name ?

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,166 Moderator on at

    You definetely can change the password, you just need someone with admin privileges to do that. You can't do administrative tasks if you are not an administrator.

    You should not delete and recreate the account, it will not work since the actual technical id (SID) will be different.

    Please discuss with your administrator to resolve this.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    thanks again nik ,

    according to sys Admin you can not   set/change  password for managed service accounts

    we resolved the issue by disabling and enabling the service account &  removing the service account privileges on ax server then adding it back

    not sure exactly how that helped us , but now ax services are running

    regards

  • Community Member Profile Picture
    Community Member on at

    thanks again nik ,

    according to sys Admin you can not   set/change  password for managed service accounts

    we resolved the issue by disabling and enabling the service account &  removing the service account privileges on ax server then adding it back

    not sure exactly how that helped us , but now ax services are running

    regards

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