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Microsoft Dynamics AX (Archived)

Error while trying to cancel a receipt (cannot be returned because items have already been returned or marked as open transactions.)

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Posted on by

While trying to cancel a receipt we get: 

Quantity -12,00 cannot be returned because items have already been returned or marked as open transactions.

Any ideas?

Regards.

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I have the same question (0)
  • Community Member Profile Picture
    on at

    Btw I have checked all transactions, none are marked as open.

  • sumit0417 Profile Picture
    2,890 on at

    Are you doing this on POS or Ax client. Can you tell the exact step that you are doing?

  • Community Member Profile Picture
    on at

    In the client;i go in to all purchase orders > select my order > go in > receive tab > product receipt > and select cancel. That produces the error.

    Cheers.

  • Muhammad Yousaf Profile Picture
    1,339 on at

    Please let me know once you get a solution... i am facing the same problem. I appreciate your support

  • Suggested answer
    sumit0417 Profile Picture
    2,890 on at

    Check the PurchRemainphysical/PurchInventphysical and Purchremainfinancial/PurchInventfinancial field in the purchline table. Recreate the same scenario and check what are the quantities in these fields before cancel receipt.

  • Community Member Profile Picture
    on at

    Hi,after fiddling with it; I have found that in purchline table;  purchqty field must be the sum of remainpurchfinancial and remainpurchphysical fields.If it isn't i get the error.However that didnt fix my problem for all the receipts.But it's worth giving a shot.

  • pankaj039 Profile Picture
    15 on at

    Kindly let me know how to resolve the same...

  • Community Member Profile Picture
    on at

    Hello,as stated above;

    i have found that in purchline table;  purchqty field must be the sum of remainpurchfinancial and remainpurchphysical fields....

  • pankaj039 Profile Picture
    15 on at

    does this help in cancelling the GRN.

    How you cancelled the GRN for the same.

  • pankaj039 Profile Picture
    15 on at

    can you share how to resolve the issue..

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