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Check Printing Manual Tray Issue

Posted on by 370

I have always printed checks from the manual tray. Once I hit 'print' the printer light will flash until I put the checks in the tray and then it begins to print. All of sudden one day it changed and just starts pulling from the bottom tray (which has plain paper). I can't seem to fix it. Any suggestions?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Check Printing Manual Tray Issue

    Hi Diane,

    I am wondering if there was an update to the printer driver. Are you able to go out to the manufacture's website and see if there is a different printer driver?

    Also look at the settings on the printer itself (if there is a way to change the setting directly on the printer). Some models of printers with have a panel that you are able to cycle through different options.

  • Diane Mackmin Profile Picture
    Diane Mackmin 370 on at
    RE: Check Printing Manual Tray Issue

    Well, that did work. However, I only utilize the manual tray during check printing. All other reports are run through the automatic tray. I would have to keep going back and forth to change the settings. I didn't have to do that before so something has changed along the way. I appreciate your suggestions, keep them coming!

  • Butch Adams Profile Picture
    Butch Adams 4,757 on at
    RE: Check Printing Manual Tray Issue

    What happens when you go to the printer in Windows "Devices and Printers" and set it to the manual tray there and then in SL's printer options you set it to "Use Windows Default Printer?"

  • Diane Mackmin Profile Picture
    Diane Mackmin 370 on at
    RE: Check Printing Manual Tray Issue

    Yes, the manual tray is selected.

  • Butch Adams Profile Picture
    Butch Adams 4,757 on at
    RE: Check Printing Manual Tray Issue

     

    Ok good ... did you double check this dialog to see if the manual tray was selected?

     

  • Diane Mackmin Profile Picture
    Diane Mackmin 370 on at
    RE: Check Printing Manual Tray Issue

    It prints properly from every application except Solomon. Thank you for the suggestion though. I did in fact have the rollers changed also.

  • Butch Adams Profile Picture
    Butch Adams 4,757 on at
    RE: Check Printing Manual Tray Issue

    Assuming the tray preference is correct in the printer settings, I am going to go with the printer manual feed being worn out or dirty.

    You can test it by attempting to print out of the manual tray with Word. If that works then we might have to take a deeper look at SL.

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