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Environment automatically rollback during deployment

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Posted on by JustZM

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Hi All

I got an issue when I am deploying package to UT environment. I build and sync successfully in DEV environment. However, when I deploy the package to UT, it always automatically rollback(I did not click any button to rollback it). When I download Rollback log, it shows me this error

"Infolog diagnostic message: 'Could not retrieve the certificate.' on category 'Error'."

"Application configuration sync failed."........

Does anyone know this issue and how to solve it?

Best Regards,

JustZM

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nmaenpaa 101,172 Moderator on at

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I think there have been some recent situations where the deployments have rolled back because of some background issue - nothing wrong with your package. You can create a support request to know if this was the case in your deployment.

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I have the exact same error message when deploying a package to our production environment. A ticket has been created with MS.

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JustZM 972 on at

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Hi All

Thank you for your reply. I am able to resolve the issue by restarting the AX server. Hope it will work for you too.

Best Regards,

JustZM

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JustZM, by restarting do you mean stop and start the service on LCS?

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HardyRick 15 on at

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That's quite the coincidence - I was trying to update my production environment last night and I received the identical error that you did. I submitted a Microsoft ticket for help but have not heard back yet. Have you learned anything from this yet?

Rick

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JustZM 972 on at

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Hi bbfen

Yes, In LCS, I was deploying to UT environment, so I can select Maintain -> Restart Service -> AX.

Best Regards,

JustZM

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Microsoft replied to my ticket. They suggested to re-try the deployment and indicated that recent cases with similar error were resolved after the re-try.

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Thank you for your reply JustZM. Unfortunately we are deploying to a Production environment and there is not an option to Restart Service. We will try the deployment again and see if that would resolve the problem.

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Update: We retry the deployment, and there is no more error. Deployment completed. So it looks like this maybe a one time "thing" on LCS ;-)

Thank you everyone for reading this.

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Ahmad_Sufyan Microsoft Employee on at

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There was a known issue about that. The issue was fixed after redeploying the package.

If you still face this issue, indeed raise a support ticket.

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