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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / lic keys question
Microsoft Dynamics RMS (Archived)

lic keys question

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Posted on by Community Member

It appears we have misplaced the product keys while trying to upgrade the computer.

Does the Customersource thing have the ability to search them for you.

Our service plan had lapse many years ago but the company information remains the same.

Thanks

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  • Kevin Antosh Profile Picture
    Kevin Antosh 1,649 on at

    Chris, in most cases you need to renew your software maintenance plan to recover license keys. Other options include contacting your Microsoft Dynamics RMS partner to see if they have the license keys, looking for the PID card or dongle that came with RMS, or contacting Microsoft directly at     888-477-7877.     I do have a form that I can email you if you need to know what the cost is to renew the software maintenance plan to obtain the license keys.

  • Community Member Profile Picture
    Community Member on at

    Thanks..I had the card but seemed to misplace it while upgrading the computer.

    Yes the info for the maintenance plan would help.

  • Kevin Antosh Profile Picture
    Kevin Antosh 1,649 on at

    OK - email me at kevina@rite.us and I can send the form to you. Once I have the completed form, it takes Microsoft about 2 business days to get the information back to me on what the lapse fees would be.

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