Skip to main content
Dynamics 365 general forum
Suggested answer

Support in LCS

editSubscribe (0) ShareShare
ReportReport
Posted on by 15

Error: 

The support plan could not be found. If you have the notion, that this is a mistake, please contact the Support with the ID:

pastedimage1665565069324v2.png

Attachments
  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,241 Super User on at
    RE: Support in LCS

    Hello Rifat,

    Every D365FO implementation comes with a support plan by default. This can be accessed with the client O365 account used to purchase the license. However you can purchase additional support plans.

    dynamics.microsoft.com/.../

  • Rifat50 Profile Picture
    Rifat50 40 on at
    RE: Support in LCS

    Hi Komi,

    without a support plan it is not possible to submit a support ticket.

    Do you know where I can get the information to enter my support plan?

  • Komi Siabi Profile Picture
    Komi Siabi 12,241 Super User on at
    RE: Support in LCS

    You need to add an issue then, submit it to Microsoft.

    Add-issue.png

  • H.bidav Profile Picture
    H.bidav 15 on at
    RE: Support in LCS

    Hi Komi,

    I have done the configuration, but I cannot create Supportticket. 

    I need a supportplan:

    pastedimage1665584127411v1.png

    pastedimage1665584224747v2.png

    Where I find this Information:

    pastedimage1665584292739v3.png

  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,241 Super User on at
    RE: Support in LCS

    Hello,

    Yes, the license contains support. However, you would need to have an azure project, which your user account is part of, configured in your LCS project settings.

    learn.microsoft.com/.../support-experience

  • H.bidav Profile Picture
    H.bidav 15 on at
    RE: Support in LCS

    I have checked the SupportCases. All cases was created by Partner account. The question is, how can we add an Supportplan in LCS. We dont need a partner actually.

  • H.bidav Profile Picture
    H.bidav 15 on at
    RE: Support in LCS

    In the past we have create support tickets for this project. At the moment we are not working with a partner.

    We have full User Licences. Does the Licence not contains the support?

  • Komi Siabi Profile Picture
    Komi Siabi 12,241 Super User on at
    RE: Support in LCS

    Have you been able to create support ticket in the past for the same project ? If no, you might not have a support plan attached. You should consider reaching out to your partner.

  • H.bidav Profile Picture
    H.bidav 15 on at
    RE: Support in LCS

    Hello Komi,

    it is a client account

  • Komi Siabi Profile Picture
    Komi Siabi 12,241 Super User on at
    RE: Support in LCS

    Hello,

    Which account are you logging with ? A partner or a client's account?

Helpful resources

Quick Links

New Blog Features Released!

Check out the new community blog features for viewers and authors…

Setting Up Knowledge Sources for Copilot…

Look at how configuring a comprehensive knowledge base is crucial…

Demystifying Copilot with Georg Glantschnig…

Industry experts answer burning questions directly from our amazing Community…

Leaderboard

#1
Andre Arnaud de Calavon Profile Picture

Andre Arnaud de Cal... 283,080 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 222,601 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,138

Featured topics

Product updates

Dynamics 365 release plans