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Support in LCS

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Posted on by H.bidav

Error:

The support plan could not be found. If you have the notion, that this is a mistake, please contact the Support with the ID:

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Komi Siabi 13,107 Most Valuable Professional on at

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Hello,

Which account are you logging with ? A partner or a client's account?

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H.bidav 15 on at

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Hello Komi,

it is a client account

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Komi Siabi 13,107 Most Valuable Professional on at

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Have you been able to create support ticket in the past for the same project ? If no, you might not have a support plan attached. You should consider reaching out to your partner.

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H.bidav 15 on at

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In the past we have create support tickets for this project. At the moment we are not working with a partner.

We have full User Licences. Does the Licence not contains the support?

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H.bidav 15 on at

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I have checked the SupportCases. All cases was created by Partner account. The question is, how can we add an Supportplan in LCS. We dont need a partner actually.

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Komi Siabi 13,107 Most Valuable Professional on at

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Hello,

Yes, the license contains support. However, you would need to have an azure project, which your user account is part of, configured in your LCS project settings.

learn.microsoft.com/.../support-experience

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H.bidav 15 on at

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Hi Komi,

I have done the configuration, but I cannot create Supportticket.

I need a supportplan:

Where I find this Information:

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Komi Siabi 13,107 Most Valuable Professional on at

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You need to add an issue then, submit it to Microsoft.

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Rifat50 44 on at

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Hi Komi,

without a support plan it is not possible to submit a support ticket.

Do you know where I can get the information to enter my support plan?

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Komi Siabi 13,107 Most Valuable Professional on at

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Hello Rifat,

Every D365FO implementation comes with a support plan by default. This can be accessed with the client O365 account used to purchase the license. However you can purchase additional support plans.

dynamics.microsoft.com/.../

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