News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics 365 | Integration, Dataverse... Support in LCS

Microsoft Dynamics 365 | Integration, Dataverse...

Suggested answer

Support in LCS

(0) Share

Report

Report

Posted on by H.bidav

15

Error:

The support plan could not be found. If you have the notion, that this is a mistake, please contact the Support with the ID:

All responses Img

All responses (10)

Answers Img

Answers (0)

Suggested answer

Komi Siabi 12,772 Most Valuable Professional on at

Like (0)

Report

RE: Support in LCS

Hello Rifat,

Every D365FO implementation comes with a support plan by default. This can be accessed with the client O365 account used to purchase the license. However you can purchase additional support plans.

dynamics.microsoft.com/.../
Rifat50 44 on at

Like (0)

Report

RE: Support in LCS

Hi Komi,

without a support plan it is not possible to submit a support ticket.

Do you know where I can get the information to enter my support plan?
Komi Siabi 12,772 Most Valuable Professional on at

Like (0)

Report

RE: Support in LCS

You need to add an issue then, submit it to Microsoft.
H.bidav 15 on at

Like (0)

Report

RE: Support in LCS

Hi Komi,

I have done the configuration, but I cannot create Supportticket.

I need a supportplan:

Where I find this Information:
Suggested answer

Komi Siabi 12,772 Most Valuable Professional on at

Like (0)

Report

RE: Support in LCS

Hello,

Yes, the license contains support. However, you would need to have an azure project, which your user account is part of, configured in your LCS project settings.

learn.microsoft.com/.../support-experience
H.bidav 15 on at

Like (0)

Report

RE: Support in LCS

I have checked the SupportCases. All cases was created by Partner account. The question is, how can we add an Supportplan in LCS. We dont need a partner actually.
H.bidav 15 on at

Like (0)

Report

RE: Support in LCS

In the past we have create support tickets for this project. At the moment we are not working with a partner.

We have full User Licences. Does the Licence not contains the support?
Komi Siabi 12,772 Most Valuable Professional on at

Like (0)

Report

RE: Support in LCS

Have you been able to create support ticket in the past for the same project ? If no, you might not have a support plan attached. You should consider reaching out to your partner.
H.bidav 15 on at

Like (0)

Report

RE: Support in LCS

Hello Komi,

it is a client account
Komi Siabi 12,772 Most Valuable Professional on at

Like (0)

Report

RE: Support in LCS

Hello,

Which account are you logging with ? A partner or a client's account?

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 292,884 Super User 2025 Season 1

#2

Martin Dráb 231,758 Most Valuable Professional

#3

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Get batch job history log from D365 FO to Power Automate

Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans