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Error opening Case in interactibve mode: Could not find a property named '_responsiblecontactid_value' on type 'Microsoft.Dynamics.CRM.incident'.

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Posted on by nickmangioros

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I am having the following issue when trying to open a cas in the Interactive mode only:

Could not find a property named '_responsiblecontactid_value' on type 'Microsoft.Dynamics.CRM.incident'.

This field Responsible Contact is already on the form.
when selecting a case to view its content, I get the error above

This was an upgrade from 8.2 to 9.0 (On-premise)

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a33ik 84,331 Most Valuable Professional on at

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Hello,

Can you please post a screenshot that demonstrates what happens?

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nickmangioros 470 on at

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Thanks for your quick reply

When clicking on Cases in interactive mode (Default view = My Active Views)
I get the following screen:

notice that I get: ...... in the middle of the screen

If I remove the Responsible Contact Field, from the view it works
It also works if the field is left blank when creating a case.

I change the view to one that works: Active Cases

The I click to open one of the cases, no matter which case I select:|

Thanks for your help.

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a33ik 84,331 Most Valuable Professional on at

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What happens when you click "Technical Details"?

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nickmangioros 470 on at

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It was already expanded:

But here is the complete error:

Error

Something has gone wrong. Check technical details for more details.

Technical Details

Session Id: 45c75794-f4d2-4236-b0f0-3e1d8b7335db

Activity Id: e7c51d86-c1f3-421b-b981-5e51c4d31b31

Timestamp: Mon Jan 06 2020 15:59:22 GMT-0500 (Eastern Standard Time)

Could not find a property named '_responsiblecontactid_value' on type 'Microsoft.Dynamics.CRM.incident'.

UciError: Could not find a property named '_responsiblecontactid_value' on type 'Microsoft.Dynamics.CRM.incident'. at p (crm365/.../app.js at Anonymous function (crm365/.../25.js at r (crm365/.../preload.js at t.prototype._settlePromiseFromHandler (crm365/.../preload.js at t.prototype._settlePromiseAt (crm365/.../preload.js at t.prototype._settlePromises (crm365/.../preload.js at n.prototype._drainQueue (crm365/.../preload.js at n.prototype._drainQueues (crm365/.../preload.js at drainQueues (crm365/.../preload.js

OK

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a33ik 84,331 Most Valuable Professional on at

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Nick,

I assume this issue occurs OOB - you haven't customized it. I would recommend to get in touch with Microsoft and ask for support.

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nickmangioros 470 on at

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Hi

This is OOB with no customization.

Thanks for your help.

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