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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Wrong personalisation ...
Customer experience | Sales, Customer Insights,...
Answered

Wrong personalisation in e-mail triggered by event registration

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Posted on by AB-16051251-0 50
Hi
We have 2 events in Customer insights journeys and when an event registration is created, a journey starts in Real-Time.  I have set that a contact can immediately repeat the journey and go through it again. In the journey are emails that pull info from the event registration.  If I register myself at the same time for event 1 and event 2 then I get 2 confirmation mails with only the event info from event 1 on it and thus none from event 2.  This is , after testing, only so if the first name, last name and email address of the contact is exactly the same. If I register with a different email address then this is not a problem. How can I solve this problem? The event registration itself does get done correctly on the correct event.
 
Thank you!
Regards,
Anja
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (0)
  • Suggested answer
    Eugen Podkorytov Profile Picture
    Eugen Podkorytov 243 on at
    Hi AB-16051251-0,
    If you're using personalization as shown in the screenshot below, pulling the data directly from the Marketing Event Registration that triggered the journey (for example: Marketing Event Registration → Event → Event name), then each confirmation email should show the correct event information.
    Make sure:
    • The journey is triggered by the Marketing Event Registration Created trigger.
    • All personalized fields in the email reference the triggering event registration record, not just the contact or a related event.
     

    With this setup, emails should display the correct event details even when the same contact registers for multiple events.
     
    Best regards,
    Eugen
  • Verified answer
    AB-16051251-0 Profile Picture
    AB-16051251-0 50 on at
    Thank you Eugen, I will doublecheck!

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