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Hello Everyone ,
I am facing issue while creation of case . I have one active SLA which is associated with Customer Service Schedule.
<TraceText>
[Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostCreatePlugin]
[ffde44b1-a685-4948-85b8-e4091bc2a98b: CasePostCreatePlugin]
[Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
[46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]
Starting sync workflow 'Case SLA', Id: 81226c93-5a15-e811-80e3-00505696403a
Entering ConditionStep1_step: Case SLA
Entering ConditionStep5_step: Check condition step - Applicable When- KPI1
Entering ConditionStep7_step:
Entering ConditionStep9_step:
Sync workflow 'Case SLA' terminated with error 'TimeTrackingCacheLoader Operation encountered some errors {0}, see log for more detail.'
I have made CRM time zone and my machine time zone is same but still I am getting same error.
Your help is appreciated.
Thanks in Advance.
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I have the same question (0)I have performed below steps to resolved the issue.
• Login to the application server with IIS CRM App Pool User credentials
• In the Regional Settings, update the Format as English (United States) for both of the servers
Execute the IISRESET command
• Login with CRM asynchronous server with with same CRM App Pool User credentials.
• In the Regional Settings, update the Format as English (United States)•
Restart all the CRM services
• Restart the server
The issue has been resolved now .
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