Issue with Case Creation associated SLA and business hour

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Posted on by gdas

50,091 Moderator

Hello Everyone ,

I am facing issue while creation of case . I have one active SLA which is associated with Customer Service Schedule.

<TraceText>
[Microsoft.Crm.Service.ObjectModel: Microsoft.Crm.Service.ObjectModel.CasePostCreatePlugin]
[ffde44b1-a685-4948-85b8-e4091bc2a98b: CasePostCreatePlugin]

[Microsoft.Crm.ObjectModel: Microsoft.Crm.Extensibility.InternalOperationPlugin]
[46f6cf4c-14ae-4f1e-98a1-eae99a37e95c: ExecuteWorkflowWithInputArguments]
Starting sync workflow 'Case SLA', Id: 81226c93-5a15-e811-80e3-00505696403a
Entering ConditionStep1_step: Case SLA
Entering ConditionStep5_step: Check condition step - Applicable When- KPI1
Entering ConditionStep7_step:
Entering ConditionStep9_step:
Sync workflow 'Case SLA' terminated with error 'TimeTrackingCacheLoader Operation encountered some errors {0}, see log for more detail.'

I have made CRM time zone and my machine time zone is same but still I am getting same error.

Your help is appreciated.

Thanks in Advance.

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gdas 50,091 Moderator on at

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RE: Issue with Case Creation associated SLA and business hour

I have performed below steps to resolved the issue.

• Login to the application server with IIS CRM App Pool User credentials

• In the Regional Settings, update the Format as English (United States) for both of the servers

Execute the IISRESET command

• Login with CRM asynchronous server with with same CRM App Pool User credentials.

• In the Regional Settings, update the Format as English (United States)•

Restart all the CRM services

• Restart the server

The issue has been resolved now .