Microsoft Dynamics GP (Archived)

Error after removing a 3rd party product

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Posted on by Community Member

Hi all -

First, the symptom of my issue:

I am receiving the following message when I launch GP.

Unhandled Exception has occurred in a component in your application.

Invalid product ID. Parameter name: productData

************** Exception Text **************
System.ArgumentException: Invalid product id.
Parameter name: productData
at Tamersoft.DexToNET.DexProduct..ctor(DexApplication dexApp, Object[] productData)
at Tamersoft.DexToNET.DexProductCollection.get_Item(Int16 productId)
at RCB.ThisApplication.get_SetupOptionsWindow()
at RCB.ThisApplication.AfterStartup()
at Tamersoft.DexToNET.DexToNETManager.Tamersoft.DexToNET.IDexToNETLoader.NotifyStartupComplete()

Here is what I did that appears to cause it:

Edited the Dynamics.set file as follows:

1. Reduced the number of products on line 1 by 1.

2. Deleted the product number (504) and the product name (Subscription Billing).

3. Deleted the reference to the 3 dictionary files associated (RMB.DIC, DATA/BINVFRM.DIC, DATA/BINVRPT.DIC)

Making the changes resolved another issue I was having with an integration failing due to a 3rd party pop-up screen, but caused the current message referenced above.

Any input would be GREATLY appreciated!

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Jothi Krishnan N 1,895 on at

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Jeff, did you check for any .Net add-ins of that product in Addins folder. Not sure but that might also cause the issue I guess.

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coquisalsa 2,725 on at

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Is Encore Subscription Billing you are trying to remove? Have you tried using Add or Remove Programs?

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Ian Grieve 22,784 on at

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That error message does suggest something in the add-ins folder; one way of usually being able to tell is if the background of the error message was white instead of the usual grey.

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Community Member on at

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Thanks for the reply Jorge - I have 2 different GP2013 "installs" on the workstation. One needs to have the add-on and the other cannot have it. I am therefore unable to do it via add/remove programs. I am attempting to control whether or not it load by using a different set file.

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Community Member on at

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Thanks for the reply Ian - I have 2 different "installs" on the workstation. One that requires the add-on and one that cannot have it. In the 2nd "install" I have renamed the Add-ins folder to prevent it from working. Again, my environment works fine until I edit the set file.

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Community Member on at

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Thanks for the reply Jothkrishnan - I have not found my answer yet but I appreciate the input.

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coquisalsa 2,725 on at

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Have you checked if Subscription Billing has a Setup window for turning it off/on based on GP company?

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Community Member on at

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I have not. It needs to be on for "normal" processing but turned off when we run an integration. When trying to import customer addresses, it pops up a window prompting the user whether or not they want to roll the changes down through the contracts. This pop-up kills the integration.

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Community Member on at

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Hey Jorge - I think I misunderstood your suggestion. There IS an option in the setup screen to control whether or not the user is prompted to roll the changes down to the contract. This will do what I want. THANKS!!!

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