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I have an OPEN PO that has multiple Purchase Receipts and Purchase Invoices.
Total qty to be purchased was 15,000. After the last Invoice was issued, qty received 13,750 & qty invoiced 13,750
The last Purchase Invoiced was reversed using the Cancel Function but the status of the Invoice did not update on the Purchase Invoice.
The PO qty invoiced and qty received did not update.
After checking in the Vendor Ledger Entries, a Posted Credit Memo was created and applied to the invoice.
The qty received was taken out according to the item ledger entries.
I DO NOT UNDERSTAND why the PO qty received and qty invoiced did not update.
I did the same thing in Sandbox, and the PO updated with the Purchase Credit memo and the qty received and qty invoiced reduced to 12,500.
Anyone experience the same thing?
Hi ZHU,
Yes, it might be an extension. As there is 1 extension that is not in our sandbox but is present in production.
I made sure that all documents traced back to the invoice and the Credit Memo did trace back to the Invoice.
Hopefully I can simulate this error in Sandbox, so that I can inform our developer
Regards,
Brian
Hi, if there are customizations in the environment, consider uninstalling all customizations and testing again.
Another possibility is that it is not this invoice on the screenshot that is being reversed, but another invoice of the same quantity.
Hopefully other experts can give you better advice.
Thanks.
ZHU
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