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Error message "Recipient info is missing" when trying to send a document for signature

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Posted on by Paul Rigby

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We are using the Adobe Sign integration for MS Dynamics 365

We have followed the instructions in the "Adobe Sign for Microsoft Dynamics Online installation and configuration guide" for configuring a custom entity but when we Request Signatures the notification "Recipient Info is missing" appears and the Recipient details are not automatically populated as we would expect.

We suspect this is a configuration issue, but have run out of places to look.

This is an undocumented error message - we can't find any reference to it with Google or Bing

Has anyone experienced this issue and is able to offer advice please?

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Community Member Microsoft Employee on at

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RE: Error message "Recipient info is missing" when trying to send a document for signature

Hi Paul,

Maybe you can try to click it to add recipients.

Adobe Sign for Microsoft Dynamics CRM Online user guide

Adobe Sign for Microsoft Dynamics 365 CRM integration Guide - Cynoteck

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